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1. Who we are


C4 Sightcare is an Independent Group of Optometrists and Dispensing Opticians, based in the North-East of England.


Our professional philosophy and business ambition is to provide the very best care for our patients' sight, honest advice with respect to our clients' optical needs, and exceptional value for money in the services and products we provide to our customers.


We have optical practices based within the City Centre of Newcastle-upon-Tyne, the Hospital Eye Out-patients Department of the Royal Victoria Infirmary, the Market Town of Morpeth in Northumberland, and the GP Doctors' Surgery of Widdrington Village in Northumberland.


A list of all our practices addresses and contact numbers can be found by CLICKING HERE


Details of all the Opticians and Optometrists employed in any one of our practices can be obtained by contacting that store directly.


Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council - to go to the G.O.C. web site and use registration search CLICK HERE. Or telephone 0207 5803898.


2. Our Services


All C4 Sightcare practices provide free NHS eye tests for those who are eligible.  You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them.  To find out if you are eligible for assistance please check on the following links.


Brief summary of entitlement.


Department of Health Web site NHS Charges.


Appointments for eye tests can be booked over the phone, or by dropping into one of our practices To find the address or phone number of your local practice, please CLICK HERE.


Opening times can vary between locations, so please call to confirm, or go to HOW TO FIND US on our web site where the practice opening times can be found along with directions to the practice.


3. Financial and Funding Information


For every eye test performed on behalf of the NHS the opticians practice receives a set fee of £18.39.  This covers expenses such as optometrist and staff salaries, equipment costs and other practice overheads.


If you are not eligible for the NHS eye test, please contact your local practice for details of our current charges.


4. Regular publications and information for the public


A complete set of information about optical and ocular conditions, eye tests, glasses and contact lenses can be found by clicking on the relevant links on the menu bar.


Some of this information is also available in patient leaflets.  These are freely available from all our practices.  To request a set of leaflets by post, please write to or telephone your local practice. CLICK HERE.


5. Complaints


If you have a complaint about any of our products or services, we recommend  that you first discuss any problems with the manager at the practice concerned.


If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact us on (01670) 518 612.  A full copy of our complaints policy is available on Request or on our web site or can be found in class 6.


6. Our policies and procedures - these are available to view online.


Complaints


Data Protection


Health and Safety

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